Mac Mail Setup

    1. Open Mail. If you haven't added a new account yet, you'll be taken directly to the Add Account prompt. If you're adding an additional account, or this prompt doesn't otherwise load automatically, you'll need to select Add Account from the Mail menu.
    2. From the Add Account prompt, select Add Other Mail Account... and click Continue.534_opening_menu
    3. Enter your email account information.
      • Full Name: Your name as you would like it to appear.
      • Email Address: Your full email address.
      • Password: The password for your email account.

      Click the Create button when you're ready.

    4. Mail will attempt to contact the mail server. This will not work It's normal for this to happen, we do not provide autodiscover settings unless specifically requested.
      When an autodiscover setting has been unsuccessful, an "Account must be manually configured" message will appear. Click the Next button to complete setup manually.
    5. Next, enter your incoming mail server information.
      • Account Type: We strongly recommend connecting via IMAP. To learn more, please see Using Email: IMAP Versus POP.
      • Mail
      • User Name: Your full email address.
      • Password: The password for your email account.534_dvex_incoming2
    6. Click the Next button to proceed. You will be taken to a second screen to confirm additional details.
        • Path Prefix: Leave this area blank.
        • Port: You will want to connect using the correct port based on the settings you have selected.
            • IMAP: 143, or 993 if you are using SSL.
            • POP: 110, or 995 if you are using SSL.


          Recommended settings:

          • For incoming mail, we recommend using Port 993 with the Use SSL checkbox selected.
        • SSL Checkbox: Check this box if you wish to connect using SSL encryption. Note that you will also need to use an SSL port (above) if you select this option.


      You may encounter an Unverified SSL Certificate warning if you have chosen to connect with SSL. This is common if you do not have your own SSL Certificate installed. You can add the certificate to your trust settings to avoid seeing this message in the future. The encryption in use IS safe, so you can safely select "Connect" to continue.

      • Authentication: Be sure that Password is selected from the dropdown menu.
    7. Next, we'll configure the Outgoing Mail Server.
      • SMTP
      • User Name: Your full email address.
      • Password: The password you assigned to the email account.
    8. Click the Create button when you're ready.
    9. Your email account has been created, but you'll want to verify a few steps before you get started. Select "Preferences" from the Mail menu, and click on the "Accounts" tab from the Preferences window.
    10. Select your new account from the left hand column.
    11. Click the "Advanced" tab and uncheck the box to "Automatically detect and maintain account settings."
    12. Navigate back to the "Account Information" tab. This time, select Edit SMTP Server List... from the Outgoing Mail Server (SMTP) drop-down menu.
    13. You will be taken to the SMTP server list. Click the Advanced tab and verify the following settings:
      • Be sure the box to "Automatically detect and maintain account settings" is not checked!
      • Enter your desired outgoing mail port. Since many ISPs block port 25 (the default outgoing mail port), we strongly suggest using port 587, or port 465 if SSL is enabled.
      • Select "Password" from the Authentication drop-down menu, and make sure the "Allow insecure authentication" box IS checked. If you don't see this option, you may need to update Apple Mail or Yosemite to the newest version.
    14. That's it! You should now be able to send and receive email. It is always a good test load (obviously replacing this with your domain name) to make sure you can see the webmail. If you can not see the webmail page then you have an internet connection issue. If you can not login to the webmail then we can reset your password or otherwise review your account issue.